--- title: Lead Atlassian Consultant and Engineer | Phong Nguyen description: Meet Phong Nguyen, a Senior Atlassian Consultant for more than 4 years. Check out his profile and hire him on Upwork. image: https://experts.agileops.vn/hubfs/Home%20Page%20Web/Experts%20-%20Phong%20Nguyen%20(1).jpg --- [![AgileOps - logo AgileOps](https://experts.agileops.vn/hubfs/rising-star-landing-page/Primary%20Logo.svg) ![AgileOps - Logo AgileOps](https://experts.agileops.vn/hubfs/raw_assets/public/agileops-theme-v2/images/website-home-image/Fixed%20Header%20Logo.svg)](https://agileops.vn/) Services ![AgileOps - Atlassian Training Program](https://experts.agileops.vn/hs-fs/hubfs/Documents/ATP/Illus%20(4).png?width=480&height=336&name=Illus%20(4).png) Atlassian training Training program to help teams effectively apply Jira, Confluence, and other Atlassian tools. 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Has strong background in IT industry in both technical and business domains, which helps me to accelerate and succeed in various roles: Scrum Master, Atlassian Consultant, Product Manager. Atlassian Expert Scrum Master ITIL ® Expert 11+ Total Jobs 841 Total Hours Provided by ![AgileOps - Senior Atlassian Consultant | Phong Nguyen](https://experts.agileops.vn/hubfs/raw_assets/public/agileops-theme-v2/images/website-dnd/Logo-upwork.png) ![AgileOps - Senior Atlassian Consultant | Phong Nguyen](https://experts.agileops.vn/hubfs/raw_assets/public/agileops-theme-v2/images/website-dnd/image-main-hero-expert.png) Certifications Backed by Atlassian Certified Expert, Professional Scrum Master, Phong Nguyen has a proven track record in IT Industry and project management. ![AgileOps - Senior Atlassian Consultant | Phong Nguyen](https://experts.agileops.vn/hubfs/raw_assets/public/agileops-theme-v2/images/website-dnd/img-featured-content-2.png) Atlassian Certified Expert ![AgileOps - Senior Atlassian Consultant | Phong Nguyen](https://experts.agileops.vn/hubfs/raw_assets/public/agileops-theme-v2/images/website-dnd/img-featured-content-1.png) ITIL Expert ![AgileOps - Senior Atlassian Consultant | Phong Nguyen](https://experts.agileops.vn/hubfs/raw_assets/public/agileops-theme-v2/images/website-dnd/img-featured-content-3.png) AWS Certified Security – Specialty Portfolio Phong Nguyen's 8 year journey in IT industry has been marked by growth and advancement, culminating in roles such as Scrum Master, Atlassian Consultant, Product Manager, … [Book a consultation](https://agileops.atlassian.net/servicedesk/customer/portal/5) 2022 - Present: Lead Atlassian Consultant and Engineering AgileOps 2016 - 2021: Scrum Master, Project Manager FPT 2011 - 2016: Bachelor of Engineering University of Natural Sciences Lead Atlassian Consultant and Engineering - Receive training and certified with Atlassian Certification Program - Solid understanding in all Atlassian initiatives: products consulting, add-on consulting, migration and add-on development - Products consulting: Jira for Agile software teams, Jira Service Management for ITSM/ITIL support teams,Confluence for corporate wiki knowledge-base - Add-on consulting: experienced working with most of the popular add-ons listed on Atlassian Marketplace Scrum Master, Project Manager - Working for FPT (an Atlassian Gold Partner) and #1 largest IT outsource corporate in Vietnam Familiarize me with all of the processes and pipelines on how to deliver IT projects (all initiatives) end-to-end - Collaborated with clients, external and internal stakeholders to align on project deliverables and timelines - Monitored and managed progress of development teams (5-10 members) to ensure on-time project delivery - Resolved technical issues and team conflicts to maintain project progress - Managed JIR A Scrum/Kanban boards for development teams: task management, progress tracking, identify bottleneck, resolve issues - Managed Confluence for project's documentations and team collaborations - Completed 20+ outsourcing projects from professional clients around the globe with 90% success rate - Worked with basic and advanced programming techniques: REST APIs, threading, memory management, databases, realtime data, offline-mode, ... Bachelor of Engineering - Posts And Telecommunications Institute Of Technology 2022 - Present: Lead Atlassian Consultant and Engineering AgileOps Lead Atlassian Consultant and Engineering - Receive training and certified with Atlassian Certification Program - Solid understanding in all Atlassian initiatives: products consulting, add-on consulting, migration and add-on development - Products consulting: Jira for Agile software teams, Jira Service Management for ITSM/ITIL support teams,Confluence for corporate wiki knowledge-base - Add-on consulting: experienced working with most of the popular add-ons listed on Atlassian Marketplace 2016 - 2021: Scrum Master, Project Manager FPT Scrum Master, Project Manager - Working for FPT (an Atlassian Gold Partner) and #1 largest IT outsource corporate in Vietnam Familiarize me with all of the processes and pipelines on how to deliver IT projects (all initiatives) end-to-end - Collaborated with clients, external and internal stakeholders to align on project deliverables and timelines - Monitored and managed progress of development teams (5-10 members) to ensure on-time project delivery - Resolved technical issues and team conflicts to maintain project progress - Managed JIR A Scrum/Kanban boards for development teams: task management, progress tracking, identify bottleneck, resolve issues - Managed Confluence for project's documentations and team collaborations - Completed 20+ outsourcing projects from professional clients around the globe with 90% success rate - Worked with basic and advanced programming techniques: REST APIs, threading, memory management, databases, realtime data, offline-mode, ... 2011 - 2016: Bachelor of Engineering University of Natural Sciences Bachelor of Engineering - Posts And Telecommunications Institute Of Technology [![Footer - Logo](https://experts.agileops.vn/hubfs/raw_assets/public/agileops-theme-v2/images/website-home-image/AgileOps-Footer.svg)](https://agileops.vn/) [![Logo Upwork](https://experts.agileops.vn/hubfs/raw_assets/public/agileops-theme-v2/icons/Logo%20Upwork.svg)](https://www.upwork.com/agencies/agileops/) [![Logo LinkedIn](https://experts.agileops.vn/hubfs/raw_assets/public/agileops-theme-v2/icons/Logo%20LinkedIn.svg)](https://www.linkedin.com/company/agileopsvn) [![Logo Facebook](https://experts.agileops.vn/hubfs/raw_assets/public/agileops-theme-v2/icons/Logo-Facebook.svg)](https://www.facebook.com/agileops) ![atlassian-footer](https://experts.agileops.vn/hubfs/website/partner%20badge/atlassian-footer.svg) Tầng 9, tòa nhà Flemington 182 Lê Đại Hành, P. 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