Kiet Ngo

Total Job

12,002

Time Total

I coach Agile teams to make the most out of Atlassian products: Jira Software, Confluence, Jira Service Management.
I coach DevOps teams to adopt and implement CI/CD best practices that utilize AWS infrastructure.
For business teams, I help adopt the right Agile/DevOps tools (Jira, Confluence, Jira Service Management, Jenkins, SonarQube, Docker, Artifactory) and frameworks (Scrum, Kanban, XP for Agile and ITSM/ITIL) to efficiently drive your projects and organization into success.
🕓12,000 hrs trusted by 100+ happy Upwork clients.
🎖Atlassian Certified Expert, Axelos ITIL Master, AWS SA/DevOps/Security Certified.
🏢Enterprises worked: Canon, Roblox, Survey Monkey, Rubrik, Couchbase...
⭐15+ years of experience mix of management and technical roles.
🎖Trusted by Atlassian & AWS Partners in US, Europe, and Oceania.

Atlassian Expert

AWS/DevOps

ITIL ® Expert

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Certifications

ITIL Expert

This certification demonstrates mastery of IT Service Management, showcasing proficiency in designing and implementing efficient IT service solutions.

Atlassian Certified Expert

Atlassian Certified Expert is Atlassian's most prestigious Certification. Atlassian Certified Experts hold at least four Atlassian Certified Professional-level credentials, demonstrating their expertise across multiple Atlassian products

AWS Certified Security – Specialty

This certification attests to expertise in implementing and managing security solutions within Amazon Web Services environments.

Portfolio

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2021 - Present

Founder & CEO

AgileOps

As Founder and CEO, Kiet oversees the operation and development of AgileOps. Under his leadership, AgileOps has seen explosive growth, in terms of both talent pool and customer portfolio. Helped clients migrate from various ITSM systems to Jira Service Desk: ServiceNow, Salesforce desk.com, Zendesk, ConnectWise. Coached Agile teams to make the most of their Atlassian products such as Jira Software, Confluence, and Jira Service Management. Coached DevOps teams to adopt and implement CI/CD best practices that utilize AWS infrastructure. Helped business teams adopt the right Agile/DevOps tools (Jira, Confluence, Jira Service Management, Jenkins, SonarQube, Docker, Artifactory) and frameworks (Scrum, Kanban, XP for Agile and ITSM/ITIL) to drive their projects and organization to success.

2017 - Present

Freelancer

Upwork

Clocked almost 12,000+ hour of experience with 100+ happy Upwork clients, specializing in work related to Atlassian products, DevOps tools and practices, Agile methodologies Worked with a variety of enterprises, including Canon, Roblox, Survey Monkey, Rubrik, Couchbase, attaining 100% customer 5-star rating with great testimonials Earned Top-Rated Plus Badge (top 3% performers on Upwork) by building an impressive reputation with a proven history of success with multiple clients

2020 - Present

Co-founder & Board of Directors Member

Beesightsoft

Started as a senior software engineer, later promoted to team leader to manage a small engineering team of up to. Invited to BoDs and co-founding member after less than one year. Scaled up the team to 70+ staff in 3 years, revenue stream exceeding $2M with very limited resources. Led cross-functional engineering team adopting Agile & DevOps best practices to deliver projects on schedule, within declining budget constraints, while improving quality and timeliness. Defined and implemented standardized engineering practices by rolling out Agile frameworks such as Scrum, Kanban & XP

2009 - 2012

Developer

TNH Solutions

Created custom feature-rich and high performance desktop apps by implementing cutting-edge technologies such as 2D/3D graphical engines, TCP custom servers, media streaming, data synchronization, file synchronization. Carried out R & D in new technologies, frameworks & libraries on Microsoft stack, 3D programming and Adobe Flash/Flex.