AgileOps Lead | Kiet Ngo

AgileOps Lead

Kiet Ngo

With 15+ years in Agile and DevOps coaching, I empower teams to leverage Atlassian tools and AWS infrastructure effectively. From Jira, Confluence to Jenkins, Docker, I help select the right tools and frameworks (Scrum, Kanban, ITIL).

🕓 12,000+ hours trusted by Upwork clients

🎖 Atlassian Expert, ITIL Master, AWS DevOps Pro

🏢 Experience with Canon, Roblox, SurveyMonkey, ...

🎖 Trusted by Atlassian & AWS partners worldwide

97+

Total Jobs

12,002

Total Hours

Provided by

Certifications

Backed by Atlassian Certified Expert, ITIL Expert, and AWS Certified Security - Specialty, Kiet Ngo has a proven track record in Agile, DevOps, AWS and ITSM/ITIL.

Atlassian Certified Expert

ITIL Expert

AWS Certified Security – Specialty

Portfolio

Kiet Ngo's 15 year journey in DevOps has been marked by growth and advancement, culminating in roles such as Senior Software Engineer, Project Manager, Scrum Master, Atlassian Consultant, …

Book a consultation

Download CV

Founder & CEO

Oversees operational growth and team development, driving AgileOps’ expansion in talent and clientele.
Migrated clients from ServiceNow, Salesforce Desk, Zendesk, and ConnectWise to Jira Service Desk, enhancing efficiency.
Coach Agile to harness the power of Atlassian products: Jira Software, Confluence, and Jira Service Management.
Coached DevOps teams to adopt and implement CI/CD best practices on AWS.
Supports business teams in adopting Agile/DevOps tools (Jira, Jenkins, SonarQube) and methodologies (Scrum, ITSM/ITIL) to drive organizational success.

Freelancer

Clocked almost 12,000+ hour of experience with 100+ happy Upwork clients, specializing in work related to Atlassian products, DevOps tools and practices, Agile methodologies.
Worked with a variety of enterprises, including Canon, Roblox, Survey Monkey, Rubrik, Couchbase, attaining 100% customer 5-star rating with great testimonials.
Earned Top-Rated Plus Badge (top 3% performers on Upwork) by building an impressive reputation and client success.

Co-founder & Board of Directors Member

Started as a Senior Software Engineer, quickly promoted to Team Leader.
Joined the Board of Directors and became a co-founding member within a year.
Grew the team to over 70 members within 3 years, generating $2M+ revenue on a lean budget.
Led a cross-functional engineering team, implementing Agile and DevOps best practices to meet project deadlines, optimize budget, and enhance quality.
Established standardized engineering practices by introducing Agile frameworks, including Scrum, Kanban, and XP.

Developer

Created custom feature-rich and high performance desktop apps by implementing cutting-edge technologies such as 2D/3D graphical engines, TCP custom servers, media streaming, data synchronization, file synchronization.
Carried out R & D in new technologies, frameworks & libraries on Microsoft stack, 3D programming and Adobe Flash/Flex.

Founder & CEO

Oversees operational growth and team development, driving AgileOps’ expansion in talent and clientele.
Migrated clients from ServiceNow, Salesforce Desk, Zendesk, and ConnectWise to Jira Service Desk, enhancing efficiency.
Coach Agile to harness the power of Atlassian products: Jira Software, Confluence, and Jira Service Management.
Coached DevOps teams to adopt and implement CI/CD best practices on AWS.
Supports business teams in adopting Agile/DevOps tools (Jira, Jenkins, SonarQube) and methodologies (Scrum, ITSM/ITIL) to drive organizational success.

Freelancer

Clocked almost 12,000+ hour of experience with 100+ happy Upwork clients, specializing in work related to Atlassian products, DevOps tools and practices, Agile methodologies.
Worked with a variety of enterprises, including Canon, Roblox, Survey Monkey, Rubrik, Couchbase, attaining 100% customer 5-star rating with great testimonials.
Earned Top-Rated Plus Badge (top 3% performers on Upwork) by building an impressive reputation and client success.

Co-founder & Board of Directors Member

Started as a Senior Software Engineer, quickly promoted to Team Leader.
Joined the Board of Directors and became a co-founding member within a year.
Grew the team to over 70 members within 3 years, generating $2M+ revenue on a lean budget.
Led a cross-functional engineering team, implementing Agile and DevOps best practices to meet project deadlines, optimize budget, and enhance quality.
Established standardized engineering practices by introducing Agile frameworks, including Scrum, Kanban, and XP.

Developer

Created custom feature-rich and high performance desktop apps by implementing cutting-edge technologies such as 2D/3D graphical engines, TCP custom servers, media streaming, data synchronization, file synchronization.
Carried out R & D in new technologies, frameworks & libraries on Microsoft stack, 3D programming and Adobe Flash/Flex.