--- title: AgileOps Lead | Kiet Ngo description: Meet Kiet Ngo, the AgileOps Lead for more than 12-year hands-on experience. Check out his profile and hire him on Upwork. image: https://experts.agileops.vn/hubfs/Experts%20-%20Kiet%20Ngo.jpg --- [![AgileOps - logo AgileOps](https://experts.agileops.vn/hubfs/rising-star-landing-page/Primary%20Logo.svg) ![AgileOps - Logo AgileOps](https://experts.agileops.vn/hubfs/raw_assets/public/agileops-theme-v2/images/website-home-image/Fixed%20Header%20Logo.svg)](https://agileops.vn/) Services ![AgileOps - Atlassian Training Program](https://experts.agileops.vn/hs-fs/hubfs/Documents/ATP/Illus%20(4).png?width=480&height=336&name=Illus%20(4).png) Atlassian training Training program to help teams effectively apply Jira, Confluence, and other Atlassian tools. [Explore the courses](https://training.agileops.vn/en/atlassian) [![AgileOps - Logo Atlassian](https://experts.agileops.vn/hs-fs/hubfs/Atlassian.png?width=48&height=48&name=Atlassian.png) Atlassian Transform business management with advanced software like Jira, Confluence, Jira Service Management,...](https://agileops.vn/en/services/atlassian) [![AgileOps - Logo HubSpot](https://experts.agileops.vn/hs-fs/hubfs/HubSpot.png?width=48&height=48&name=HubSpot.png) HubSpot All-in-one platform for lead management, marketing, sales, and customer services](https://agileops.vn/en/services/hubspot) [![AgileOps - Logo Google](https://experts.agileops.vn/hs-fs/hubfs/GG.png?width=60&height=48&name=GG.png) Google Gmail, Google Drive, Docs, Sheets, Slides, Calendar … - Unlock seamless and efficient collaboration for your business](https://agileops.vn/en/services/google-workspace) [![AgileOps - Logo Kubernetes](https://experts.agileops.vn/hubfs/Kubernetes_logo_without_workmark.svg) Kubernetes Container orchestration platform that helps teams automate infrastructure, manage applications, and scale with ease](https://agileops.vn/en/services/kubernetes) [![AgileOps - Salesforce](https://experts.agileops.vn/hs-fs/hubfs/Salesforce/Logo%20Ku%20(1).png?width=94&height=64&name=Logo%20Ku%20(1).png) Salesforce End-to-end customer management with Salesforce products - Sales Cloud, Service Cloud, and Marketing Cloud.](https://agileops.vn/en/services/salesforce) [Atlassian training Training program to help teams effectively apply Jira, Confluence, and other Atlassian tools. Explore the courses ![AgileOps - Logo AgileOps](https://experts.agileops.vn/hubfs/raw_assets/public/agileops-theme-v2/images/website-home-image/Fixed%20Header%20Logo.svg)](https://training.agileops.vn/en/atlassian) Calculator Estimate licensing costs for Atlassian and Google Workspace ![AgileOps - Calculator](https://experts.agileops.vn/hs-fs/hubfs/raw_assets/public/agileops-theme-v2/images/website-navbar-image/Calculator-nav.png?width=840&height=510&name=Calculator-nav.png) [Atlassian pricing Explore the Atlassian Pricing tool to select the optimal licensing plan for your needs](https://agileops.vn/calculator/atlassian-cloud) [Google Workspace pricing Concerned about Google Workspace costs? Use the pricing tool to choose the most suitable service package](https://agileops.vn/calculator/google-workspace) Resources Explore in-depth knowledge, resources and customer stories curated by AgileOps experts ![AgileOps - Resources](https://experts.agileops.vn/hs-fs/hubfs/raw_assets/public/agileops-theme-v2/images/website-navbar-image/Resources-nav.png?width=840&height=510&name=Resources-nav.png) [Blog Stay ahead with updates on Atlassian, HubSpot, Google, and business process optimization](https://resources.agileops.vn/blog) [Guides & templates Download free guides & templates to elevate business management and project excellence](https://resources.agileops.vn/) [Customer stories Learn from successful stories of ITSM implementation, process automation, and more](https://resources.agileops.vn/customers) About Us Explore life at AgileOps and meet our team of experts ![AgileOps - About us](https://experts.agileops.vn/hs-fs/hubfs/raw_assets/public/agileops-theme-v2/images/website-navbar-image/About-us-nav.png?width=840&height=510&name=About-us-nav.png) [Life @ AgileOps Discover the unique work culture at AgileOps as well as explore the dynamic, creative environment of AgileOps-ers](https://agileops.vn/en/life-at-agileops) [Experts Explore how our expert team can propel your project to success](https://experts.agileops.vn/) [CONTACT US](https://agileops.vn/en/contact) ![AgileOps - AgileOps Lead | Kiet Ngo](https://experts.agileops.vn/hubfs/raw_assets/public/agileops-theme-v2/images/website-dnd/image-right-hero-expert.png) ![AgileOps - AgileOps Lead | Kiet Ngo](https://experts.agileops.vn/hubfs/raw_assets/public/agileops-theme-v2/images/website-dnd/image-botton-hero-expert.png) AgileOps Lead Kiet Ngo [![logo Upwork](https://experts.agileops.vn/hubfs/raw_assets/public/agileops-theme-v2/images/website-dnd/mini-logo2.png)](https://www.upwork.com/freelancers/~01c8ece9ffddea2e56) [![logo linkedin](https://experts.agileops.vn/hubfs/raw_assets/public/agileops-theme-v2/images/website-dnd/mini-logo.png)](https://www.linkedin.com/in/kietnh/) With 15+ years in Agile and DevOps coaching, I empower teams to leverage Atlassian tools and AWS infrastructure effectively. From Jira, Confluence to Jenkins, Docker, I help select the right tools and frameworks (Scrum, Kanban, ITIL). 🕓 12,000+ hours trusted by Upwork clients  🎖 Atlassian Expert, ITIL Master, AWS DevOps Pro 🏢 Experience with Canon, Roblox, SurveyMonkey, ... 🎖 Trusted by Atlassian & AWS partners worldwide Atlassian Expert AWS/DevOps ITIL ® Expert 97+ Total Jobs 12,002 Total Hours Provided by ![AgileOps - Senior Atlassian Consultant | Phong Nguyen](https://experts.agileops.vn/hubfs/raw_assets/public/agileops-theme-v2/images/website-dnd/Logo-upwork.png) ![AgileOps - AgileOps Lead | Kiet Ngo](https://experts.agileops.vn/hs-fs/hubfs/Kiet%20Ngo.jpg?width=470&height=470&name=Kiet%20Ngo.jpg) Certifications Backed by Atlassian Certified Expert, ITIL Expert, and AWS Certified Security - Specialty, Kiet Ngo has a proven track record in Agile, DevOps, AWS and ITSM/ITIL. ![AgileOps - AgileOps Lead | Kiet Ngo](https://experts.agileops.vn/hubfs/raw_assets/public/agileops-theme-v2/images/website-dnd/img-featured-content-2.png) Atlassian Certified Expert ![AgileOps - AgileOps Lead | Kiet Ngo](https://experts.agileops.vn/hubfs/raw_assets/public/agileops-theme-v2/images/website-dnd/img-featured-content-1.png) ITIL Expert ![AgileOps - AgileOps Lead | Kiet Ngo](https://experts.agileops.vn/hubfs/raw_assets/public/agileops-theme-v2/images/website-dnd/img-featured-content-3.png) AWS Certified Security – Specialty Portfolio Kiet Ngo's 15 year journey in DevOps has been marked by growth and advancement, culminating in roles such as Senior Software Engineer, Project Manager, Scrum Master, Atlassian Consultant, … [Book a consultation](https://agileops.atlassian.net/servicedesk/customer/portal/5) [Download CV](https://resume.io/r/s2IV6DkSi) 2021 - Present Founder & CEO AgileOps 2017 - Present: Freelancer Upwork 2020 - Present: Co-founder & Board of Directors Member Beesightsoft 2009 - 2012: Developer TNH Solutions Founder & CEO - Oversees operational growth and team development, driving AgileOps’ expansion in talent and clientele. - Migrated clients from ServiceNow, Salesforce Desk, Zendesk, and ConnectWise to Jira Service Desk, enhancing efficiency. - Coach Agile to harness the power of Atlassian products: Jira Software, Confluence, and Jira Service Management. - Coached DevOps teams to adopt and implement CI/CD best practices on AWS. - Supports business teams in adopting Agile/DevOps tools (Jira, Jenkins, SonarQube) and methodologies (Scrum, ITSM/ITIL) to drive organizational success.   Freelancer - Clocked almost 12,000+ hour of experience with 100+ happy Upwork clients, specializing in work related to Atlassian products, DevOps tools and practices, Agile methodologies. - Worked with a variety of enterprises, including Canon, Roblox, Survey Monkey, Rubrik, Couchbase, attaining 100% customer 5-star rating with great testimonials. - Earned Top-Rated Plus Badge (top 3% performers on Upwork) by building an impressive reputation and client success.   Co-founder & Board of Directors Member - Started as a Senior Software Engineer, quickly promoted to Team Leader. - Joined the Board of Directors and became a co-founding member within a year. - Grew the team to over 70 members within 3 years, generating $2M+ revenue on a lean budget. - Led a cross-functional engineering team, implementing Agile and DevOps best practices to meet project deadlines, optimize budget, and enhance quality. - Established standardized engineering practices by introducing Agile frameworks, including Scrum, Kanban, and XP. Developer - Created custom feature-rich and high performance desktop apps by implementing cutting-edge technologies such as 2D/3D graphical engines, TCP custom servers, media streaming, data synchronization, file synchronization. - Carried out R & D in new technologies, frameworks & libraries on Microsoft stack, 3D programming and Adobe Flash/Flex.  2021 - Present Founder & CEO AgileOps Founder & CEO - Oversees operational growth and team development, driving AgileOps’ expansion in talent and clientele. - Migrated clients from ServiceNow, Salesforce Desk, Zendesk, and ConnectWise to Jira Service Desk, enhancing efficiency. - Coach Agile to harness the power of Atlassian products: Jira Software, Confluence, and Jira Service Management. - Coached DevOps teams to adopt and implement CI/CD best practices on AWS. - Supports business teams in adopting Agile/DevOps tools (Jira, Jenkins, SonarQube) and methodologies (Scrum, ITSM/ITIL) to drive organizational success.   2017 - Present: Freelancer Upwork Freelancer - Clocked almost 12,000+ hour of experience with 100+ happy Upwork clients, specializing in work related to Atlassian products, DevOps tools and practices, Agile methodologies. - Worked with a variety of enterprises, including Canon, Roblox, Survey Monkey, Rubrik, Couchbase, attaining 100% customer 5-star rating with great testimonials. - Earned Top-Rated Plus Badge (top 3% performers on Upwork) by building an impressive reputation and client success.   2020 - Present: Co-founder & Board of Directors Member Beesightsoft Co-founder & Board of Directors Member - Started as a Senior Software Engineer, quickly promoted to Team Leader. - Joined the Board of Directors and became a co-founding member within a year. - Grew the team to over 70 members within 3 years, generating $2M+ revenue on a lean budget. - Led a cross-functional engineering team, implementing Agile and DevOps best practices to meet project deadlines, optimize budget, and enhance quality. - Established standardized engineering practices by introducing Agile frameworks, including Scrum, Kanban, and XP. 2009 - 2012: Developer TNH Solutions Developer - Created custom feature-rich and high performance desktop apps by implementing cutting-edge technologies such as 2D/3D graphical engines, TCP custom servers, media streaming, data synchronization, file synchronization. - Carried out R & D in new technologies, frameworks & libraries on Microsoft stack, 3D programming and Adobe Flash/Flex.  [![Footer - Logo](https://experts.agileops.vn/hubfs/raw_assets/public/agileops-theme-v2/images/website-home-image/AgileOps-Footer.svg)](https://agileops.vn/) [![Logo Upwork](https://experts.agileops.vn/hubfs/raw_assets/public/agileops-theme-v2/icons/Logo%20Upwork.svg)](https://www.upwork.com/agencies/agileops/) [![Logo LinkedIn](https://experts.agileops.vn/hubfs/raw_assets/public/agileops-theme-v2/icons/Logo%20LinkedIn.svg)](https://www.linkedin.com/company/agileopsvn) [![Logo Facebook](https://experts.agileops.vn/hubfs/raw_assets/public/agileops-theme-v2/icons/Logo-Facebook.svg)](https://www.facebook.com/agileops) ![atlassian-footer](https://experts.agileops.vn/hubfs/website/partner%20badge/atlassian-footer.svg) Tầng 9, tòa nhà Flemington 182 Lê Đại Hành, P. Phú Thọ, Thành phố Hồ Chí Minh [028 22222722](tel:02822222722) - [028 22222522](tel:02822222522) Services [Atlassian](https://agileops.vn/en/services/atlassian) [HubSpot](https://agileops.vn/en/services/hubspot) [Google](https://agileops.vn/en/services/google-workspace) [Kubernetes](https://agileops.vn/en/services/kubernetes) [Salesforce](https://agileops.vn/en/services/salesforce) Calculator [Atlassian pricing](https://agileops.vn/calculator/atlassian-cloud) [Google Workspace pricing](https://agileops.vn/calculator/google-workspace) Resources [Blog](https://resources.agileops.vn/blog) [Guides & templates](https://resources.agileops.vn) [Customer stories](https://resources.agileops.vn/customers) About Us [Life @ AgileOps](https://agileops.vn/en/life-at-agileops) [Experts](https://experts.agileops.vn) [Liên hệ Bạn cần hỗ trợ? Chúng tôi nhanh chóng giải quyết vấn đề của bạn.](https://agileops.vn/en/contact) Tầng 9, tòa nhà Flemington 182 Lê Đại Hành, P. Phú Thọ, , Thành phố Hồ Chí Minh [028 22222722](tel:02822222722) - [028 22222522](tel:02822222522) [![Logo Upwork](https://experts.agileops.vn/hubfs/raw_assets/public/agileops-theme-v2/icons/Logo%20Upwork.svg)](https://www.upwork.com/agencies/agileops/) [![Logo LinkedIn](https://experts.agileops.vn/hubfs/raw_assets/public/agileops-theme-v2/icons/Logo%20LinkedIn.svg)](https://www.linkedin.com/company/agileopsvn) [![Logo Facebook](https://experts.agileops.vn/hubfs/raw_assets/public/agileops-theme-v2/icons/Logo-Facebook.svg)](https://www.facebook.com/agileops) © 2022 AGILEOPS, ALL RIGHTS RESERVED | [Privacy Policy](https://agileops.vn/privacy-policy) | [Legals](https://agileops.vn/legal) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Kiet Ngo", "url" : "https://experts.agileops.vn/author/kiet-ngo" }, "dateModified" : "2024-11-18T04:40:37.999Z", "datePublished" : "2024-11-06T09:33:36.000Z", "headline" : "AgileOps Lead | Kiet Ngo", "image" : [ "https://experts.agileops.vn/hubfs/Experts%20-%20Kiet%20Ngo.jpg" ], "mainEntityOfPage" : { "@id" : "https://experts.agileops.vn/kiet-ngo", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://experts.agileops.vn/hubfs/Logo%20Cover%20Google%20(2).png" }, "name" : "AgileOps" } } ```