Senior IT Manager | Hieu Nguyen

Senior IT Manager

Hieu Nguyen

Hieu Nguyen is an IT leader with 15+ years of experience in system administration, enterprise infrastructure, and ITSM. Certified in ITIL v4, Google Workspace, and Atlassian Cloud Administration, he specializes in cloud transformation and large-scale operations. Hieu has led complex initiatives such as company-wide migrations and render farm deployments, ensuring seamless transitions with zero downtime.

15+

Total years of experience

Certifications

Backed by ITIL® 4 Specialist Create, Deliver and Support, Atlassian Certified Cloud Organization Admin Certification, Professional Google Workspace Administrator, Hieu Nguyen has a proven track record in Atlassian, Google Workspace, ITSM/ITIL.

Atlassian Certified Jira Service Project Manager

Professional Google Workspace Administrator

ITIL® 4 Specialist Create Deliver and Support Certificate

Portfolio

Hieu Nguyen's 15 year journey has been marked by growth and advancement, culminating in roles such as Senior IT Specialist, Senior IT Systems Administrator, IT Systems Administrator, IT Systems Administrator, IT Support Engineer.

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Senior IT Manager

Lead business development initiatives, driving growth in IT service management (ITSM) solutions with a focus on Atlassian tools, Google Workspace, and ITIL practices.
Build and manage strategic client relationships, identifying opportunities to expand AgileOps' portfolio in cloud services and IT operations.
Collaborate with cross-functional teams to design tailored IT solutions that improve client efficiency and compliance.
Provide consultation and training on ITIL frameworks and best practices in ITSM.
Skills applied: ITIL Certified, Atlassian suite, Google Workspace Administration, ITSM strategy.

Senior IT Systems Administrator

Oversaw all aspects of IT operations across the organization, ensuring business-critical systems remained secure and fully functional.
Administered Microsoft Intune, Office 365, Azure AD, Hyper-V, Dell SAN networks - Power Edge R series and Palo Alto firewalls to strengthen IT governance and endpoint management.
Provided enterprise-level support for infrastructure, networking, and end- user computing.
Key Achievement: Established standardized IT processes, improving system reliability and enhancing overall security posture.

IT Systems Administrator

Designed and built the studio's complete IT ecosystem: network infrastructure, file servers, render farm, Wi-Fi systems, and workstations.
Maintained system performance and ensured continuous availability for high-demand rendering operations.
Delivered end-to-end IT support, from setup to troubleshooting and optimization.
Key Achievement: Scaled render farm capacity to meet production deadlines while maintaining cost efficiency.

IT Systems Administrator

Provided expert consulting on IT infrastructure for animation operations.
Designed and set up a NAS storage system and optimized render farm
capacity.
Delivered a turnkey solution within one month, supporting business-critical
media workflows.

IT Systems Administrator

Managed all aspects of high-end IT infrastructure, ensuring system uptime and security.
Built and administered the 3D animation render farm to handle heavy production workloads.
Proactively monitored systems, troubleshooting both hardware and software issues.
Key Achievement: Enhanced infrastructure resilience, reducing downtime and optimizing rendering performance

IT Systems Administrator

Configured and maintained SAN/NAS systems, Linux servers, and 100+ render servers.
Administered virtualization (VMware ESXi, Hyper-V, Citrix XenApp/XenDesktop) and Microsoft Exchange on-premises 2016.
Oversaw domain services including Windows DCs, DNS, DHCP, WSUS, and enterprise-wide networking.

Led the IT support team, serving 400 users through ticketing systems.
Delivered company-wide Security Awareness training.
Designed ISO 27001-compliant business continuity and backup plans.
Achievements: Zero production downtime during office relocation.

Awarded Best Staff of the Month three times for outstanding performance.

IT Support Engineer

Supported 100+ PCs and laptops across one headquarters and three branch offices.
Managed Windows Server 2008 R2, ERP system on SQL Server 2008, and VPN connections between sites.
Deployed and managed email systems (Mdaemon PRO, Google Apps for Business).
Configured and maintained CCTV systems for offices and workshops.
Key Achievements: Successfully rolled out the ERP system with partner collaboration. Deployed secure site-to-site VPNs linking multiple branches.
Built IT infrastructure, including network and CCTV, for a new branch office.

IT Support Engineer

Supported 40+ Ubuntu desktops and 20+ Windows laptops.
Built and managed VMware ESXi 5.0 with 10 CentOS/LAMP virtual machines.
Maintained Subversion, Eventum issue tracking, and Google Apps for Business.
Authored IT procedures, technical guides, and weekly management reports.

IT Support Engineer

Deployed and maintained 50+ Windows XP desktops and two call center systems (Windows Server 2003, MS SQL 2005).
Managed hosted mail servers, websites, and ISA 2006 firewall.
Provided user support and implemented regular backup strategies.

Senior IT Manager

Lead business development initiatives, driving growth in IT service management (ITSM) solutions with a focus on Atlassian tools, Google Workspace, and ITIL practices.
Build and manage strategic client relationships, identifying opportunities to expand AgileOps' portfolio in cloud services and IT operations.
Collaborate with cross-functional teams to design tailored IT solutions that improve client efficiency and compliance.
Provide consultation and training on ITIL frameworks and best practices in ITSM.
Skills applied: ITIL Certified, Atlassian suite, Google Workspace Administration, ITSM strategy.

Senior IT Systems Administrator

Oversaw all aspects of IT operations across the organization, ensuring business-critical systems remained secure and fully functional.
Administered Microsoft Intune, Office 365, Azure AD, Hyper-V, Dell SAN networks - Power Edge R series and Palo Alto firewalls to strengthen IT governance and endpoint management.
Provided enterprise-level support for infrastructure, networking, and end- user computing.
Key Achievement: Established standardized IT processes, improving system reliability and enhancing overall security posture.

IT Systems Administrator

Designed and built the studio's complete IT ecosystem: network infrastructure, file servers, render farm, Wi-Fi systems, and workstations.
Maintained system performance and ensured continuous availability for high-demand rendering operations.
Delivered end-to-end IT support, from setup to troubleshooting and optimization.
Key Achievement: Scaled render farm capacity to meet production deadlines while maintaining cost efficiency.

IT Systems Administrator

Provided expert consulting on IT infrastructure for animation operations.
Designed and set up a NAS storage system and optimized render farm
capacity.
Delivered a turnkey solution within one month, supporting business-critical
media workflows.

IT Systems Administrator

Managed all aspects of high-end IT infrastructure, ensuring system uptime and security.
Built and administered the 3D animation render farm to handle heavy production workloads.
Proactively monitored systems, troubleshooting both hardware and software issues.
Key Achievement: Enhanced infrastructure resilience, reducing downtime and optimizing rendering performance

IT Systems Administrator

Configured and maintained SAN/NAS systems, Linux servers, and 100+ render servers.
Administered virtualization (VMware ESXi, Hyper-V, Citrix XenApp/XenDesktop) and Microsoft Exchange on-premises 2016.
Oversaw domain services including Windows DCs, DNS, DHCP, WSUS, and enterprise-wide networking.

Led the IT support team, serving 400 users through ticketing systems.
Delivered company-wide Security Awareness training.
Designed ISO 27001-compliant business continuity and backup plans.
Achievements: Zero production downtime during office relocation.

Awarded Best Staff of the Month three times for outstanding performance.

IT Support Engineer

Supported 100+ PCs and laptops across one headquarters and three branch offices.
Managed Windows Server 2008 R2, ERP system on SQL Server 2008, and VPN connections between sites.
Deployed and managed email systems (Mdaemon PRO, Google Apps for Business).
Configured and maintained CCTV systems for offices and workshops.
Key Achievements: Successfully rolled out the ERP system with partner collaboration. Deployed secure site-to-site VPNs linking multiple branches.
Built IT infrastructure, including network and CCTV, for a new branch office.

IT Support Engineer

Supported 40+ Ubuntu desktops and 20+ Windows laptops.
Built and managed VMware ESXi 5.0 with 10 CentOS/LAMP virtual machines.
Maintained Subversion, Eventum issue tracking, and Google Apps for Business.
Authored IT procedures, technical guides, and weekly management reports.

IT Support Engineer

Deployed and maintained 50+ Windows XP desktops and two call center systems (Windows Server 2003, MS SQL 2005).
Managed hosted mail servers, websites, and ISA 2006 firewall.
Provided user support and implemented regular backup strategies.